RAMCOSPORTS.COM

WARRANTY PERIOD
Our liability is limited exclusively to the obligations described here. The legal warranty applies only to defects that occur during the warranty period. This period is six months and starts when the goods are handed over to customer.

We are a leading global retailer of cricket & Racket Sports equipment's.
While purchasing our products, please make sure to follow the instructions provided with each product and additional information published on the website (particularly regarding the properties, selection and use of the product).
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SHOPPING INFORMATION

1. CRICKET BAT WARRANTY

BRAND MANUFACTURERS offers a 6 months’ warranty from on the blade and handles for any damage incurred during normal use. But, as English Willow is a naturally soft timber, slight damage i.e. face cracks or slight dents are normal while playing. However, this damage can be minimised by thorough preparation along with proper use and maintenance.

Most of the damages to cricket bats can be repaired by the expert bat makers. Damaged bats will be repaired or replaced if damage is result of manufacturing defect and not due to the fault of the customer. All claims for damaged bats will be assessed by BRAND and a decision regarding repair or replacement will be at BRANDS discretion (IE– DSC, CHASE, ADIDAS, KOOKABURRA, GM)

Damages not covered by warranty:

  • Damage due to excessive use against bowling machine balls: The balls used in these machines are hard and can damage the bats and even break handles. We recommend using an old bat while practising against bowling machine balls. It would also help if you use face and edge protection on your bat. Damage due to heavy use will void the warranty.
  • Damage due to Miss-hit & mistimed shots: Blocking Yorkers with force or Leading edges are very common in this game and these can cause damage to the toe, edges, handle and shoulders of your bat. We can reduce this damage by using high quality balls, and try hitting out of the middle of bat. It must be noted that wood is a natural product and it is not indestructible, so, damage caused by miss-hits & mistimed shots will not be covered under warranty.
  • Damage due to moisture in toe / blade: Sometimes the toe of the bat swells up as a result of playing in wet conditions. Moisture damage can lead to further damage such as splits and dints. Such damage may be repairable at a cost; long lasting repairs can’t be guaranteed due to nature of environment. Damage due to moisture into toe of bat may be minimised by applying Toe Guard at bottom of the bat.
  • Damage due to Dry/heat conditions: Heat conditions also affect the wood of bat. For example, if you leave your bat in a car boot where temperature may become very high, then your bat can dry out and become brittle as such it would be more prone to cracks along the edges and toe. Cricket bats apparently damaged due to extreme heat/dry conditions will not be covered by the warranty. You may avoid such damage through oiling before and during every cricket season. While oiling, any protection tape on your bat should be removed. Also, storing bat at a cool but dry place would help maintaining consistent moisture level in the willow.
  • Insufficient preparation / oiling: Your bat after purchase needs proper preparation. Even pre-knocked in bats need some knocking at nets before playing regular games. Oiling at regular intervals is also required for boosting performance of bat and maintaining optimum level of moisture. If you start playing immediately without preparing your bat for the big game, it may result in severe damage and that will not be covered under warranty.
  • Unprotected bat: You should keep your bat protected after preparing it for big games. we recommend to apply tape on face and edges of the bat to keep it protected. Also toe guard is recommended to be applied at bottom of the bat. Any damage to bat due its being unprotected would not be covered under warranty.
  • Cheap & hard balls: One of the major causes of bat damage is the use of cheap and hard balls while practising / playing. Any damage to the bat due to use of cheap and hard balls is not covered under warranty. It is recommended to use only high quality balls from reputed suppliers like DUKES, KOOKABURRA, DSC only.  
  • Severe edging: Damage due to repeated severe edging of the ball is not covered under warranty. Edge taping greatly reduces the chances of damage due to repeated severe edging. So, it is recommended to use protective tapes for minimising this damage.

2. CRICKET PROTECTIVES WARRANTY: GLOVES / PADS / THIGH PADS / ARM GUARDS / CHEST GUARDS

All Cricket protective items come with a 6-month BRAND MANUFACTURER warranty that covers a split in the seam or the stitching. However, this warranty does not cover wear and tear, or damage due to heavy use. The final decision to warranty will be at the discretion of BRAND MANUFACTURER.

3. CRICKET SHOES WARRANTY

All cricket shoes come with a 6-month warranty for damages due to manufacturing faults and this warranty covers a split seam or stitching, spike blow out or separation of sole. However, this warranty does not cover wear and tear, or heavy use. The final decision to warranty will be at the discretion of BRAND MANUFACTURER.

4. CRICKET HELMETS WARRANTY

All cricket helmets are covered by a 6-month warranty. This warranty covers size adjuster breakage. However, any damage caused by the impact of a ball will not be covered under this warranty. The final decision to warranty will be at the discretion of BRAND MANUFACTURER

5. CRICKET BAGS

All cricket bags are covered by a 6-month warranty for split seam or stitching, faulty zipper and faulty wheel(s). However, damage due to excessive wear and tear will not be covered under this warranty. The final decision to warranty will be at the discretion of BRAND MANUFACTURER.

EXCLUSIONS TO THE WARRANTY:

Warranty for all the CRICKET products would be void in case of following:

  • Normal wear and tear of the product
  • Improper transport or improper storage by the customer or the logistics company
  • Improper or incorrect use or insufficient/improper maintenance and product care.
  • Defects caused by non-compliance with the user manual
  • Defects caused by incorrect assembly or incorrect adjustment
  • Modifications made to the product by the buyer
  • Damage by sharp objects, torsional stress, compression, a fall, abnormal pressure or other influences, paint /chemical

WARRANTY CLAIMS

All warranty claims are non-transferable. As soon as you find the defect, please bring equipment to ramcosports, 7B, Hoghton Street, Southport, PR9 0TE. bring the defective product as well as the original purchase receipt.NO WARRANTY, RETURN, REFUND will be entertained WITHOUT THE RECEIPT.

If you have purchased the product from our www.ramcosports.com online portal (www.ramcosports.com), please contact our customer service team via sales@ramcosports.com with your ORDER NUMBER on the subject box, as this will help us to speed up your query .

If a warranty claim is accepted, BRAND will either repair or replace the product free-of-charge. BRAND WILL decide how to process the warranty claim.

BRAND MANUFACTURER reserves the right to replace the warranty claim product with a comparable product of comparable value if the product is no longer available or repairing the product would incur unreasonably high costs.

  • Racket Warranty period
  • Our liability is limited exclusively to the obligations described here, providing this does not contradict mandatory law.
  • The legal warranty applies only to defects that occur during the warranty period. This period is one year for movable goods and the period starts when the goods are handed over.
  • III.   Exclusions to the warranty
  • The warranty does not include:
  •      1. Defects resulting from normal wear and tear of the product
  •      2. Defects caused deliberately
  •      3. Defects caused by improper transport or improper storage by the customer or the logistics company
  •      4. Defects or damage caused by improper or incorrect use or insufficient/improper maintenance and product care
  •      5. Defects caused by non-compliance with the user manual
  •      6. Defects caused by incorrect assembly or incorrect adjustment
  •      7. Defects resulting from modifications made to the product by the buyer
  •      8. Defects caused by sharp objects, torsional stress, compression, a fall, abnormal pressure or other influences
  • The warranty is void if:
  • 1. The product has been modified or repaired by anyone other than BRAND or  US
  •      2. The product has been repaired using unauthorised spare parts
  •      3. The serial number of the product has been removed, deleted, changed or made illegible
  • IV.    Warranty claims
  • For all warranty claims, as soon as you have found the defect please contact us at ramcosports and bring them the defective product as well as the original purchase receipt. If you purchased the product from our www.ramcosports.com online shop (www.ramcosports.com), please contact us sales@ramcosports.com via email.. Please note that our email customer service team is only responsible for inquiries relating to our online shop (www.ramcosports.com). In all other cases, please contact brand manufacturer.
  • The original purchase receipt must contain the date of purchase, and the full name of the product. ramcosports or the brand reserve the right to refuse warranty claims if the original purchase receipt is not provided or is incomplete or illegible.
  • If a warranty claim is accepted, brand manufacturer will either repair or replace the product free-of-charge. Brand manufacturer is entitled to decide how to process the warranty claim.
  • Brand manufacturer reserves the right to replace the warranty claim product with a comparable product of comparable value if the product is no longer available or repairing the product would incur unreasonably high costs.

EXEMPTION FROM LIABILITY

We accept NO liability for damage or consequential damage resulting from the use of the product, regardless of whether such a claim is based on the purchase contract, on a legal warranty claim or on negligence, or whether the claim concerns damage to property with the exception of the product itself, loss in relation to the use of the product or another asset object or loss of profit.